Privacy Policy

We may collect the following types of personal information:

• Contact information — your name, email address, and any message you submit through our contact form.
• Booking information — dates, guest counts, and preferences you share when enquiring about a stay.
• Usage data — pages visited, time spent on the site, browser type, and device information collected automatically when you browse our website.

We use the information we collect to:

• Respond to your enquiries and booking requests.
• Communicate details about your stay at Rod and Reel Haven.
• Improve our website and guest experience.
• Comply with legal obligations.

Our website and booking process may involve the following third-party platforms, each with their own privacy policies:

We encourage you to review the privacy policies of any third-party service you use to complete a booking.

• Hospitable — our property management and direct booking platform.
• Airbnb — if you book through airbnb.com, Airbnb's privacy policy applies.
• VRBO — if you book through VRBO, their privacy policy applies.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse site traffic. Cookies are small text files stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Contact form submissions are retained for up to 24 months.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure.

You have the right to:

To exercise any of these rights, please contact us at the email address below.

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent at any time where processing is based on consent.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: